Contact TRAAFIC

No, we don’t. We do not have access to your internet traffic.

More importantly, we don’t have any rights to your data. Please refer to our Privacy Policy for further clarification.

The answer is simple. Because it helps protect your home from sophisticated intruders coming through the data pipe to your house. These sophisticated criminals are constantly attacking vulnerable systems around the world.

Try us out today and register your account at the registration page and get a free 15-day trial.

No, no installation is required. The DNS settings are done from your router. We can generate a unique IP for DHCP setups.

If you move to another ISP, we can help set up our DNS filters on your new router without any additional costs to you.

Any site can be added to your blocked list through the management portal for your account. You’re also welcome to report inappropriate content to our support team, so we can make sure your home is protected.

To stop TRAAFIC filtering, in your router remove our DNS settings. Your network settings will be automatically be restored to the initial settings.

On your account, change the filtering rules through your dashboard to unblock your favourite website.

This could be related to an error with the static IP created in place of your dynamic IP address.

We can help check set the correct IP address for you so that there is no misconfiguration in your settings.

You can contact our support team to report a harmful website or an incorrect categorisation.

On your router in the network settings you can setup our DNS server addresses and put in the public static IP address we provide in order for the filters to work properly.

Home routers uses public dynamic IP address, but on the router, there is a DynDNS-compatible client (all DD-WRT/OpenWRT based routers have it), you can follow this guide to help you set this up yourself.

Yes we can. However, for this to work, you will need to install an application on your computer that is if you are using a window OS. The application can then specify a filtering profile specific to a set of devices on the local network.

Such a situation can be resolved by doing following:

• Please remove all additional DNS servers from the network settings on your router.
• Please disable automatic obtaining of DNS server addresses in the network settings on your router.
• You have entered your external IP address in our dashboard as a static address, while it is dynamic. In this case, our system will not be able to identify your computer/router when the next change of the dynamic address occurs. To solve the problem please enter your external address as a dynamic DNS hostname following our instructions.

There are associated URLs websites like youtube and facebook use to help its services load up faster on the user’s browser. If the category for these sites are blocked but you want to access some websites in such categories, when whitelisting include all associated URLs or otherwise the sites will not work. 

Below are some common examples of associated URLs for some popular sites for your perusal.

YOUTUBE

• youtube.com (enter w/o www)
• ytimg.com
• googlevideo.com

FACEBOOK

• facebook.com (enter w/o www)
• facebook.net
• fbcdn.net

SKYPE

• com (enter w/o www)
• io
• net
• com
• live.com

WhATSAPP

• whatsapp.com
• whatsapp.net

TWITTER

• twitter.com (enter w/o www)
• twimg.com
• t.co

INSTAGRAM

• instagram.com
• cdninstagram.com

The changes in the settings can start to work in 2 minutes. If after 5 minutes, you don’t see any changes, please check the following.

Your browser may have DNS cache of out-dated information that can prevent your computer from blocking access to a prohibited website. You can restart your browser or clear your browser’s caches.

You can also run this command ipconfig /flushdns by pressing Windows key (or Windows+R) and then type “cmd”: Run the Command Prompt in normal mode.

Please restart your browser or clear the caches. If this doesn’t work, clear the DNS caches of the operating system by running this command ipconfig /flushdns. Press your windows key on your keyboard + R (Windows + R) and type CMD.

Please check our Guides or contact our support team if you need help.